Resort World Las Vegas boasts upscale dining, notably VIIVA by Ray Garcia – a luxurious Mexican restaurant with a refined menu worth experiencing. Carver steakhouse is another excellent choice with high-quality dishes. Both restaurants are incredibly accommodating to children, providing a comfortable dining atmosphere for families.
However, the unavailability of the kids’ pool for three days was a major disappointment. For a family with young, energetic children, being confined to the room or wandering the resort grounds instead of enjoying water activities was undesirable. Resort World Las Vegas advertises itself as family-friendly, but the reality fell short of expectations. Customer service was subpar, especially compared to the exceptional service typically found in Las Vegas.
Negotiating a late checkout from noon to 1 p.m. with management proved challenging. Although the request was eventually granted, the 20-minute process to resolve a simple issue was unacceptable. A daily resort fee of $45 was charged, yet the kids’ pool remained unusable for 3/4 of the stay. The fitness center was consistently overcrowded, especially on weekends, leaving guests waiting for equipment. Despite not fully utilizing the amenities, the hefty resort fee was still imposed.
Being charged $80 per day for an unwanted and forced “room upgrade” upon check-in was another significant negative. Despite assurances from the front desk that there would be no charge, the fee appeared on the bill. It took three phone calls and several days of waiting to receive a refund. If you have young children and are planning a trip to Las Vegas, the Conrad at Resort World Las Vegas is not recommended. The high room rates do not justify the subpar service for a 5-star experience.
